Question 1

How long does it take?

Accepted Answer

On personalized merchandise it can take anywhere from 1 - 2 months for you to receive. Merchandise is custom made to your specifications. Personalized merchandise CANNOT be cancelled.  Any orders cancelled will not be refunded.

Question 2

What's your return policy?

Accepted Answer

All items are FINAL SALE. Please contact us if there is an issue.

Question 3

What if a rhinestone comes off?

Accepted Answer

Accidents happen! We include a bag of extra crystals with all custom orders. If a rhinestone comes off, we suggest using a glue like Gemtac to repair.

Question 4

Do you offer any guarantees?

Accepted Answer

We offer a 1 year guarantee. If you choose not to repair it yourself, feel free to email us and we will repair your item for you at no extra cost (minus shipping costs), provided you send the item back to us with the extra rhinestones. Shipping costs both ways are to be covered by sender.

Question 5

Are your items real?

Accepted Answer

Yes. All items featured on the website are 100% authentic. We do not work on fake shoes nor do we sell them.

Question 6

I saw something on your Instagram, but I don't see it for sale on your website?

Accepted Answer

Almost all the custom pieces we post on our Instagram are client sent/already sold. If you see something you like, please send us an email and we would be more than happy to recreate it for you.

Question 7

Where are you located?

Accepted Answer

Minnesota, United States of America.

Question 8

Do you ship overseas?

Accepted Answer

Yes! We welcome all international clients. Orders to some countries may be subject to import fees/duties and taxes when delivery takes place  - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Platinum Sole.

Question 9

Do you have a store?

Accepted Answer

Online only. No brick and mortar.

Question 10

How much is shipping?

Accepted Answer

All items featured in our online store ship for FREE within US. For all international orders, shipping will be calculated at checkout.

Question 11

NON-AFFILIATION DISCLAIMER

Accepted Answer

Platinum Sole is not endorsed by, directly affiliated with, maintained, authorized, or sponsored by any designer, supplier or manufacturer.
All product and company names are the registered trademarks of their original owners.

Q&A